Shipping Policy

Import Liabilities and Taxes

We post all items discreetly labeled ‘lapidary item’ with a value of $20 as to not attract attention from customs at different country borders.

If for some reason your item is held by customs, you are liable to pay the necessary duties or taxes associated with the countries custom control.

Please note we do not cover import liabilities that may be applied by the government of the destination country.

We will not accept any responsibility for customs delays, duties or taxes that may apply in the destination country.

Under no circumstance do we accept orders back due to rejection of customs charges.

We are not responsible if customers are not notified by their country’s postal authority or customs office that items are awaiting payment of customs duties and taxes.

Shipping charges are non refundable.

Postal Address

We have the option to send items to either the address provided in the order form or the address provided by Paypal.

In most cases, when paying by Paypal, we will ship to the address in Paypal so that all parties are covered under the Paypal buyer / seller protection policy.

It is the responsibility of the buyer to ensure that both addresses are correct at the time of purchase.

All orders are being shipped the same day or day after you placed an order (Monday-Friday), any changes to shipping address must happen asap.

Registered Shipping and Insurance

We send all purchases via registered shipping with tracking to ensure parcels do not go missing.

We will not be responsible for any loss or damage to items during transit that are out of our control.

Posting by registered shipping also includes postal insurance IF paid by paypal. If paid by credit card then postal insurance is not added.

If you would like postal insurance please either select the Fedex shipping option, or contact us for a quote to add the insurance to your registered shipping option if you are paying by credit card.

We cover the costs of Fedex shipping with purchases over $1000. Purchases over $500 are eligible for a reduced Fedex rate of $50.

In the event your parcel does go missing, we will not be liable for this and you should direct enquires about it to either your local post office / local carrier or paypal.

There are options for insured postage which we offer to cover in this instance.

SHIPPING INFORMATION

Same Day or Next day Shipping

Free Registered Shipping on All Purchases

Free Fedex Shipping on All Purchases over $1000

$50 Fedex Shipping on Purchases over $500

$80 Fedex Shipping on Purchases under $500