Shipping Policy

Import Liabilities and Taxes

We post all items discreetly labeled ‘lapidary item’ with a value of $20 as to not attract attention from customs at different country borders.

If for some reason your item is held by customs, you are liable to pay the necessary duties or taxes associated with the countries custom control.

Please note we do not cover import liabilities that may be applied by the government of the destination country.

We will not accept any responsibility for customs delays, duties or taxes that may apply in the destination country.

Under no circumstance do we accept orders back due to rejection of customs charges.

We are not responsible if customers are not notified by their country’s postal authority or customs office that items are awaiting payment of customs duties and taxes.

Shipping charges are non refundable.

Postal Address

We have the option to send items to either the address provided in the order form or the address provided by Paypal.

In most cases, when paying by Paypal, we will ship to the address in Paypal so that all parties are covered under the Paypal buyer / seller protection policy.

It is the responsibility of the buyer to ensure that both addresses are correct at the time of purchase.

All orders are being shipped the same day or day after you placed an order (Monday-Friday), any changes to shipping address must happen asap.

Registered Shipping and Insurance

We send all purchases via registered shipping with tracking to ensure parcels do not go missing.

We will not be responsible for any loss or damage to items during transit that are out of our control. We are also not responsible for delays in shipping.

Parcels do not have insurance cover. If you would like to add insurance generally this costs an extra 1% to 2.5% depending on the value of the shipment. Please contact us in regards to adding postal insurance on your parcel if required. We will not be liable to replace the value of lost parcels without insurance.

SHIPPING INFORMATION

Same Day or Next day Shipping

Free Registered Shipping on All Purchases

Free Fedex Shipping on All Purchases over $1000

$50 Fedex Priority Shipping on all Purchases