Shipping Policy

Import Liabilities and Taxes

We post all items discreetly labeled ‘lapidary item’ with a value of $20 as to not attract attention from customs at different country borders.

If for some reason your item is held by customs, you are liable to pay the necessary duties or taxes associated with the countries custom control.

Please note we do not cover import liabilities that may be applied by the government of the destination country.

We will not accept any responsibility for customs delays, duties or taxes that may apply in the destination country.

Under no circumstance do we accept orders back due to rejection of customs charges.

We are not responsible if customers are not notified by their country’s postal authority that items are awaiting payment of customs duties and taxes.

Shipping charges are non refundable.

Postal Address

We have the option to send items to either the address provided in the order form or the address provided by Paypal.

In most cases, when paying by Paypal, we will ship to the address in Paypal so that all parties are covered under the Paypal buyer / seller protection policy.

It is the responsibility of the buyer to ensure that both addresses are correct at the time of purchase.

All orders are being shipped the day after you placed an order (MondayFriday), any changes to shipping address must happen asap.

Registered Shipping and Insurance

We HIGHLY recommend using registered shipping as a minimum for all items.

We will not be responsible for any loss to items that are not posted by registered shipping, as we are unable to track the whereabouts of the parcel.

Posting by registered shipping also includes postal insurance IF paid by paypal. If paid by credit card then postal insurance is not added.

If you would like postal insurance please either select the Fedex shipping option, or contact us for a quote to add the insurance to your registered shipping option if you are paying by credit card.

We cover the cost of registered shipping with purchases over $500.

We cover the costs of Fedex shipping with purchases over $3500.

Fedex shipments EXCLUDE rough opal purchases due to known issues with customs with Fedex shipments with rough opal.
 In the event your parcel does go missing, even with a registered shipping option; we will not be liable for this and you should direct enquires about it to either your local post office / local carrier or paypal.

There are options for insured postage which we offer to cover in this instance.

SHIPPING INFORMATION

Same Day or Next day Shipping

Worldwide Standard Shipping US$5 (Not trackable, not include insurance). With this option we can provide a photograph of stamped parcel as proof of postage

Worldwide Registered Shipping with tracking number US$25 (Trackable, not include insurance if not paid by paypal)

Free Worldwide Registered Shipping with Minimum US$500 spend (Trackable, does not include insurance if not paid by paypal)

Fedex Express Registered Shipping (USA only) US$100
 (Trackable, not include insurance)

Free Fedex Shipping with Minimum(USA only) $5000 spend
 (Trackable, not include insurance)

Fedex shipments EXCLUDE rough opal purchases due to known issues with customs with Fedex shipments with rough opal.