Shipping Information

Free Worldwide EMS Express shipping over $1000
Extra Cost $10 EMS Shipping Upgrade under $999
7 day return and refund policy. Please view our return and refund page for more information.

Import Liabilities and Taxes

We post all items discreetly labeled ‘lapidary item’ with a value of $20 as to not attract attention from customs at different country borders.
If for some reason your item is held by customs, you are liable to pay the necessary duties or taxes associated with the countries custom control.
Please note we do not cover import liabilities that may be applied by the government of the destination country.
We will not accept any responsibility for customs delays, duties or taxes that may apply in the destination country.
Under no circumstance do we accept orders back due to rejection of customs charges.
We are not responsible if customers are not notified by their country’s postal authority or customs office that items are awaiting payment of customs duties and taxes.
Shipping charges are non refundable.

Postal Address

We have the option to send items to either the address provided in the order form or the address provided by Paypal.
In most cases, when paying by Paypal, we will ship to the address in Paypal so that all parties are covered under the Paypal buyer / seller protection policy.
It is the responsibility of the buyer to ensure that both addresses are correct at the time of purchase.
All orders are being shipped the same day or day after you placed an order (Monday-Friday), any changes to shipping address must happen asap.

Registered Shipping 

We send all purchases via registered shipping with tracking to ensure parcels do not go missing.

Shipping Insurance

We include shipping insurance to point of delivery, complimentary with purchase. This excludes theft from your letterbox once delivered so please ensure your parcel is being delivered to a secure place.