Shipping Policy

Customs Fees

We post all items discreetly labeled ‘lapidary item’ with a value of $20 as to not attract attention from customs at different country borders. If for some reason your item is held by customs, you are liable to pay the necessary duties or taxes associated with the countries custom control.

Postal Address

We will post to the postage address that is detailed in the order form. We will cross check this with your Paypal verified postage address and if it is different, we will confirm with you before shipping.

Registered Shipping and Insurance

We HIGHLY recommend using registered shipping as a minumum for expensive items. We will not be responsible for any loss to items that are not posted by registered shipping, as we are unable to track the whereabouts of the parcel. Posting by registered shipping does not include postal insurance. If you would like postal insurance please either select the Fedex shipping option, or contact us for a quote to add the insurance to your registered shipping option.

We cover the cost of registered shipping with purchases over $500. We cover the costs of Fedex shipping with purchases over $3500.

Fedex shipments EXCLUDE rough opal purchases due to known issues with customs with fedex shipments with rough opal.

In the event your parcel does go missing, even with a registered shipping option; we will not be liable for this. There are options for insured postage which we offer to cover this. You are also welcome to open a PayPal dispute in that unfortunate and rare event.