Opal Galaxy handle all returns and refunds on a case by case basis. Please read carefully before purchasing.

When we offer a refund or exchange

If the item is faulty (not caused by you)

If the item has been misdescribed by us (at our sole discretion)

When we do not offer refunds or exchanges

Change of mind or change of circumstances

Sale or discounted items (unless faulty)

Rings that do not fit – ring sizes are clearly stated in each listing. If needed, please have your ring resized by a jeweller.

Damage after purchase, including while a jeweller works with the opal

Opals sold with visible cracks – these are clearly shown in the listing and sold “as is”

Returns for USA Customers

Due to newly imposed tariffs, returns from USA customers due to change of mind are subject to a 10% fee of the cost of the opal. This is because we have paid tariffs on entry to USA for your opals delivery.

About our opals

All opals are sold as shown in photographs and videos. Please review carefully before purchasing. Minor blemishes, natural cracks, or features visible in the listing are not considered grounds for a refund. Some boulder opals with cracks are sold at a discounted price. These are considered stable but are not covered under our lifetime crack guarantee.

Returning items

Items must be returned in original condition and in the original packaging. This includes the box, care items, stickers, and any other materials that were included with your order.

You are responsible for the duty of care of the item until we receive it.

If an item is damaged after you receive it, it may not be eligible for a refund or exchange.

Returns must be initiated within 7 days of receiving your order. Items returned after this time will not be accepted.

Return shipping costs, import duties, taxes, or other related fees are your responsibility.

We strongly recommend returning items via registered post with tracking.

Refund process

Refunds or exchanges will only be issued once the returned item has been received and inspected. Evidence of the fault or misdescription must be provided.

Shipping and Insurance

We package all opals carefully to ensure safe transit.
Shipments are insured for theft or breakage up until delivery (letterbox, doorstep, etc.).We are not responsible for theft or loss after delivery. Please ensure your delivery address is secure.

Order cancellations

To cancel an order, please contact us immediately. Orders are usually shipped within a few hours of purchase. Once an order has been shipped, cancellations and refunds are no longer possible.

Important

Please contact us before sending any return parcels.