| Color |
Rainbow |
|---|---|
| Price |
1000+ |
| Shape |
Oval |
Additional information
Shipping Information
Shipping Information
All purchases come with COMPLIMENTARY FREE WORLDWIDE REGISTERED SHIPPING!
Free Worldwide EMS Express shipping over $1000
Extra Cost $10 EMS Shipping Upgrade under $999
7 day return and refund policy. Please view our return and refund page for more information.
Import Liabilities and Taxes
We post all items discreetly labeled ‘lapidary item’ with a value of $20 as to not attract attention from customs at different country borders.
If for some reason your item is held by customs, you are liable to pay the necessary duties or taxes associated with the countries custom control.
Please note we do not cover import liabilities that may be applied by the government of the destination country.
We will not accept any responsibility for customs delays, duties or taxes that may apply in the destination country.
Under no circumstance do we accept orders back due to rejection of customs charges.
We are not responsible if customers are not notified by their country’s postal authority or customs office that items are awaiting payment of customs duties and taxes.
Shipping charges are non refundable.
Postal Address
We have the option to send items to either the address provided in the order form or the address provided by Paypal.
In most cases, when paying by Paypal, we will ship to the address in Paypal so that all parties are covered under the Paypal buyer / seller protection policy.
It is the responsibility of the buyer to ensure that both addresses are correct at the time of purchase.
All orders are being shipped the same day or day after you placed an order (Monday-Friday), any changes to shipping address must happen asap.
Registered Shipping and Insurance
We send all purchases via registered shipping with tracking to ensure parcels do not go missing.
We include shipping insurance to point of delivery, complimentary with purchase. This excludes theft from your letterbox once delivered so please ensure your parcel is being delivered to a secure place.
Returns and Refunds
As a general rule, we assess returns and refunds on a case by case basis.
We offer exchanges and/or refunds only where the products:
Faulty item - (other than where the fault is caused by you)
Misdescribed by us - (as determined by us in our sole discretion)
We will not offer an exchange or refund for any other reason.
We do not accept returns on sale or discounted items unless there is a fault.
We will not take any responsibility for breakages, cracks or damage to the opals during handling of the items in postage and whilst a jeweller works with the opals.
Duty of care: You have a duty of care for the product while it is in your possession.
If you damage the product, then subsequently return the product, you may not be granted a refund or exchange on the item.
Change of mind: We do not accept returns for change of mind or circumstances.
We provide full zoomable photographs, video, weight and measurements to ensure that our customers can make a good decision on if they wish to purchase an item from our website.
Items must be returned to us within 7 days of your receipt of the order to be eligible for an exchange or refund.
Items returned beyond this period will not be accepted by us, and will remain your responsibility.
All items need to be returned to us in their original condition, in the ORIGINAL PACKAGING & UNTOUCHED.
If you are entitled to a refund or exchange, we will only grant you the refund or exchange once evidence of the faulty product or misdescription is received by us.
We have received the product and have inspected it and assessed whether it is eligible for a refund or exchange.
We will not be responsible for the payment of any delivery costs or any import or customs duties, taxes, levies or other liabilities that may apply.
We strongly recommend returning via registered post with a tracking ID so that your parcel does not go missing.
We package our opals very well for safe transit and if anything does happen to the item during transit, or if the item goes missing in transit then we will not be liable for this.
We cover all of our shipments with full insurance for theft or breakage up until point of delivery (ie letterbox, doorstep ect).
Our insurance does not cover theft of mail after point of delivery so please ensure you are sending your opal to a safe place.
If you would like to cancel your order before dispatch please contact us ASAP as we generally post items within a few hours of receiving your order.
We will not be able to offer a refund after the item has been shipped.
Please contact us in regards to sending return parcels before shipping.
